5. Return and exchange process
If the product has quality problems or was shipped incorrectly, you can contact the seller to apply for a refund within 48 hours after receiving the goods./ Exchange service, after the seller confirms that it meets the conditions, it can be returned according to the/ Exchange process operation.
first step: Please contact the seller Wangwang first to confirm whether you meet the conditions for return or exchange.( It is recommended that you take photos of the products you receive and keep them)
Step 2: When sending the goods back, be sure to keep the express delivery receipt. The postage must be paid by the buyer in advance.( The seller refuses to accept the freight collect item)
In order to ensure your refund/ The exchange was processed smoothly. Please be sure to include the order number and contact information with the package.
Special instructions for non-returnable or exchangeable items( You must first confirm with the merchant before applying for return or exchange.):
The outer packaging has been removed and cannot be restored, affecting secondary sales.( Except for quality issues)
Deliberate damage caused by man-made damage or damage caused by force majeure.
1. Please be sure to fill in the accurate delivery information and keep your phone open before receiving the goods so that the delivery personnel can contact you in time when delivering the goods to avoid delaying the delivery time.
2. Because the address you filled in is unknown, the phone is not shut down or turned off, etc., the package is not delivered in time. Please take the initiative to contact the logistics company to collect the package. The freight incurred by returning the package to the place of delivery will be borne by you personally.
3.Express delivery: Postal service, Debon( Please be careful when taking pictures if the express delivery is not available.) .