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Limited time offer

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01 customer service Monday to Sunday:09: 00~ 23:00( Including national statutory holidays, except Spring Festival)

TEL:0579-85383122.

Our company supports incoming samples/ The pictures are customized, please contact Wangwang customer service for details.

Sample fee:

02 Customized processing 1. The sample fee is 200 yuan due to different styles and complexity of production processes.- 1,000 yuan.
2. The sample fee can be refunded after confirming the order.
Customized quantity: 1000 pieces per style( Subject to specific style)

The following services are currently unavailable, please be informed.
1. Delivery on designated date and time
2. After the order payment is successful, modify the non-city delivery address( If the order is already on the way to be delivered, the same city address will not be changed. 04 Shipping instructions ​ change) ​

Notice:
1. In areas where Yunda Express cannot deliver, it will only be delivered to nearby outlets. Buyers need to go to the express outlet to pick up the goods. .
2. In case of special weather( Such as rain, snow, earthquake, etc.) , when special factors such as traffic control affect the delivery time, the delivery time will be extended. Please refer to the arrival time of the delivery company for details.
3. The company reserves the right to change the courier company. For the actual delivery courier company, please consult Wangwang customer service!

​ After a successful transaction, you can become an ordinary member of the company. For specific membership rights, please refer to the member area.

05 Member rights

Note: The products in the store are all real price and special price./ Event products, customized products, etc. do not participate in member discounts.

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01 statement

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This process only applies to Non-customized products( Customization is subject to agreement between both parties. By default, it is not a quality issue and returns and exchanges are not supported.) .

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02 After-sales timeliness

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If quality problems are found within 48 hours after receipt, contact customer service to register and handle them. If the quality problems are confirmed, refunds will be provided./ Change( The company bears the freight) .

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03 Return conditions

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Yiwu Xinyue Jewelry Co., Ltd. provides consumers with a 7-day no-reason return service.
Returns and exchanges will not be provided for the following products::
1. Used or artificially damaged goods

2. Quality problems caused by customers themselves
3. Goods received more than 7 days ago
4. Failure to send the product list back together, or failure to indicate the reason for return and quantity returned on the product list
5. The outer packaging, accessories and gifts of the product are damaged.
6. Customized products

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1. Please confirm whether the goods you want to return meet the corresponding conditions for return or exchange.
2. Contact customer service to register relevant exchange information( Please be sure to contact customer service personnel to handle it)
3. Log in to your 1688 account, select the product, click Return, select the reason for refund and agree with the seller"
4. After the refund specialist agrees with your application, the returned goods will be returned to the following address.( Refusal to receive payment!)
5. After sending the goods, you need to enter the return page again and click[ Fill in logistics information] , fill in the logistics company, logistics order number, and contact number
6. After we receive your returned goods and approve them( Confirm that the accessories are complete and will not affect secondary sales) After that, you will be refunded within the specified time.
※ If your application for return is rejected, it may be because the application method does not comply with relevant regulations. Please contact customer service as soon as possible to avoid delaying the refund progress.

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Due to exchange issues, it is necessary to confirm the inventory status of the product. So please be sure to contact customer service personnel to handle it.
After the customer service staff confirms that the product you need to replace is in stock, please cooperate with us to do the following operations:
1. Contact customer service to register relevant exchange information( Product color, quantity, exchange address, recipient, contact number, etc.) .
2. After receiving the Wangwang message from the customer service staff that the exchange is successful, please send the exchanged goods and the completed return and exchange application form as soon as possible.( Check the items that need to be exchanged) Send them back together
※Friendly reminder: In order to ensure that your goods are returned in time, it is recommended to use regular express delivery
3. After the goods are sent, please contact customer service again and inform us of the waybill number of the returned goods so that we can track the returned goods and exchange them for you faster.
4. After the warehouse receives the returned goods and reviews them, the exchange goods will be sent out as soon as possible, please pay attention to check them.
※Important reminder:
a) During the entire exchange process, please do not perform any operations on the 1688 system. If you have any questions, please contact our customer service.
b) Please do not apply for a refund during the exchange process, otherwise the exchange operation will not be possible.
c) If the goods are not shipped within seven days after registering for exchange, we will treat it as giving up the exchange.
d) You are responsible for the return shipping fee and exchange shipping fee.

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