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01customer serviceMonday to Sunday:09:00~ 23:00(Including national statutory holidays, except for the Spring Festival)

TEL:0579-85383122.

Our company supports sample submissions/Customized images, please consult customer service on Wangwang for details

Sample cost:

02Customized processing1. Due to differences in style and production process complexity, the sample cost is 200 yuan-1000 yuan
2. Confirm that the order can refund the sample fee
Customized quantity:1000 pieces per item(Subject to specific style)

We are currently unable to provide the following services. Please be informed
1. Delivery on specified date and time
2. After successful payment of the order, modify the non local shipping address(If the ordered goods are already in transit, the same city address will also be unable to be updated04 Delivery Instructions change) 

be careful:
1. In areas where Yunda Express is unable to deliver, it will only be delivered to nearby branches, and buyers need to pick up the goods at the express branch themselves.
2. In case of special weather conditions(Such as rainy and snowy weather, earthquakes, etc)When affected by special factors such as traffic control, delivery times may be extendedPlease refer to the delivery company's arrival time for accuracy
3. Our company reserves the right to change the courier company. For actual delivery, please consult customer service on Wangwang!

 After a successful transaction, you can become a regular member of our company. For specific membership benefits, please refer to the member section

05Membership Benefits

notes:All products in the store are at actual prices, with special offers/Event products, customized goods, etc. are not eligible for membership discounts

01statement

This process is only applicable toNon customized products(Customization is subject to mutual agreement and is not considered a quality issue. Returns or exchanges are not supported).

02After sales timeliness

If any quality issues are found within 48 hours after signing, contact customer service to register and handle them. If the quality issue is confirmed, we will support a refund/change(Our company bears the shipping cost).

03Return and exchange conditions

Yiwu Xinyue Jewelry Co., Ltd. provides consumers with a 7-day no reason return service
We do not provide return or exchange services for the following products::
1. Used and artificially damaged goods

2. Quality issues caused by customers' own reasons
3. Goods received more than 7 days ago
4. Failure to return the product list together, or failure to indicate the reason and quantity for return on the product list
5. The outer packaging, accessories, and accompanying gifts of the product are damaged
6. Customized products

1. Please confirm if the item you want to return meets the corresponding conditions for return and exchange
2. Contact customer service to register relevant exchange information(Please make sure to contact customer service for assistance)
3. Log in to your 1688 account, select the product and click on return. Choose the reason for refund and negotiate with the seller to reach an agreement"
4. After the refund specialist approves your application, the returned goods will be returned to the following address(Reject collect on delivery!)
5. After sending out the product, you need to enter the return page again and click on it[Fill in logistics information]Fill in the logistics company, logistics tracking number, and contact phone number
6. After we receive your returned item and approve it(Confirm that all accessories are complete and do not affect secondary sales)Afterwards, we will process a refund for you within the specified time
Your return request has been rejected, possibly due to the application method not complying with relevant regulations. Please contact customer service as soon as possible to avoid delaying the refund process

Due to the exchange issue, it is necessary to confirm the inventory status of the goods,So please make sure to contact customer service for assistance
If the product you need to replace is confirmed to be in stock by our customer service personnel, please cooperate with us to do the following operations:
1. Contact customer service to register relevant exchange information(The color, quantity, exchange address, recipient, contact phone number, etc. of the product).
2. After receiving the message from the customer service representative that the exchange has been successful, please send the exchanged item and the completed return and exchange application form as soon as possible(Check the item that needs to be exchanged)Send it back together
※ Friendly reminder:To ensure timely return of your goods, it is recommended to use regular express delivery
3. After the product is shipped, please contact customer service again and provide us with the tracking number of the returned product so that we can track the return and process the exchange for you more quickly
4. After the warehouse receives the returned goods and reviews them, the replacement goods will be sent out as soon as possible. Please pay attention to checking and receiving them
※ Important Notice:
a)During the entire exchange process, please do not perform any operations on the 1688 system. If you have any questions, please contact our customer service
b)Please do not apply for a refund during the exchange process, otherwise the exchange operation will not be possible
c)If the product is not shipped within seven days after registering for exchange, we will consider it as giving up the exchange
d)You will be responsible for the return, exchange, and shipping costs