In order to enable members to receive the services they deserve in our store and to avoid unpleasant things happening, both parties shall abide by the following terms based on the principles of mutual understanding, fairness and voluntariness.:
1. Our store’s commitment
We are responsible for the information directly released by our company. If there is any inconsistency between words and deeds, which directly causes losses to the merchants, this website will bear the responsibility. However, we refuse to bear the losses caused by the customers themselves.( If you don’t look at the product details and product attributes. For example, a single pendant does not come with a chain, the product has no packaging box, the product size is different from what you imagined, etc.) I hope customers can read more and ask more questions.
The product pictures are real shots, but some are from the Internet. The description of each product is strived to be accurate, so customers can buy with confidence. If there is a serious error due to negligence on this site, we will correct it in time and provide free returns and exchanges.
We strictly control the quality of our products. If there is a quality problem, our company will unconditionally return the product for repair.
Remark: The company is only responsible for the currently confirmed instant orders. Since the information often needs to be updated, if it changes after the member places the order, we will notify the member in time and let the member decide whether to cancel the order.
2. Requirements for members to place orders
Check the order carefully( Price, quantity, specifications, etc.) , if there are special requirements, please explain them in time.
The delivery address and contact information must be accurate, otherwise you will be responsible for the related losses caused.
Pay the order payment in time. If the payment is not made within three days after the order is placed, the order will be automatically invalidated.
Please check the product upon arrival( Quantity, quality, specifications, etc.) , if you have any questions, please contact us in time. If there are no questions, please confirm the receipt in time and give a five-star praise.!( Thank you!)
3. Other agreements
If the two parties reach an agreement through other contact methods that conflict with these terms, the agreement between the two parties will prevail.
Replacement of defective products: After members receive the goods 3— Within 7 days, if you find a product with quality problems, please contact our company first and then exchange it. Our company will bear the one-time round-trip shipping cost.
Company repairs or maintenance: The company will charge relevant fees separately according to the actual situation. If the product quality problems are caused by the company, the company will be unconditionally responsible for it. If the product is damaged accidentally by the customer, the company will repair it according to the customer's requirements, but the return postage will need to be paid. The customer is responsible for the repair. If the cost of repair exceeds 10.00 yuan, the customer will bear the basic labor cost.